Memory Card Information & Troubleshooting

If you are having a problem with your memory card, take a look at the information below, you may be able to solve your issue in just a few steps. If not, bring your card to your local ProMaster dealer. ProMaster memory cards can be returned to any ProMaster dealer in the USA, to locate a dealer near you click the “Dealers” link above or click here. A ProMaster dealer can test your card for you and in some cases can fix and even recover inactive or locked cards.

a Most Card errors are caused by cameras, incomplete formats and corrupted image writes, they are not usually caused by the card being defective. See below for more details. The fastest way to fix a Memory Card is by performing a format in the camera
Note: a format erases all data on the card Select One from the list below or If you need further help that is not covered here, please fill out this form.






1. My camera displays “Card Error” or something similar
2. I can’t find any images on the card in the camera or card reader or cannot find the card at all
3. Some of the image data looks corrupt or bad.
4. What is Image Recovery and how can I do it to recover my lost images?
5. My card is reporting a different size than it should be
6. Can I invoke the ProMaster Lifetime Guaranty on memory cards?
7. Where can I bring my card to be fixed


Card Errors

Error Messages

Errors are generally caused by corruption of image data or the file system on the card.
This is not normally fatal for the card and can be fixed by the user or by your local ProMaster Dealer. Unfortunately, memory cards can and do become corrupted. It can happen on a regular basis if the proper care and use is not practiced. Below are some of the most common reasons memory cards become corrupted and following that, basic care and use suggestions. 1. Turning off a digital camera before an image is completely written to the memory card.
2. Removing the memory card from a camera while an image is being written to the card.
3. Removing the card from a memory card reader while files are still being transferred to a computer.
4. Removing the card from a card reader while folders and files from the card are open on a computer.
5. Opening, deleting, renaming or moving files on the card while its contents are open on a computer.
6. Using a memory card which has not been formatted in the camera.
7. Formatting a card in a computer instead of the camera.
8. Inserting a second memory card into a card reader before closing and removing the first when viewing images on the card from a computer.
9. Shooting photos when the camera batteries are nearly empty.
10. Taking one photo after another too rapidly. Your camera may not be able to complete writing one image before starting the next.
11. Continually shooting and deleting, shooting and deleting images when the card is full.
12. Letting a memory card get too full before downloading the images to a computer or storage device. Cards that are too full may overwrite the card headers
13. Using a memory card from one camera in a different camera. If you use a card from another camera, format it in the new camera first. Preventing errors can be as simple as avoiding the causes above and taking care of the memory card, use a hard case if possible, never leave the card in the camera or device when it is not being used and format the card after every use after transferring the images safely to the computer or other archive device.


Possible fixes for a “Card Error” message:

If you have a card reader: (Click here if you do not) Attempt a format (warning: this erases all data on the card) in Windows by putting the card in a card reader and right clicking on the “removable disk” drive that is located in “My Computer” folder.



Right Click the removable Disk Drive


Choose “Format”


Choose “Fat” file system and click Start.

Note:

Use “Fat32” if your card is 2 GB or larger in size OR your camera or device manual specifically tells you to. Once finished, place it back in the camera and do a camera format. Consult your users manual for Formatting instructions. This procedure has fixed many “card errors”. If the card is still in “error” after you attempt a format as described you should bring it to your local ProMaster dealer. If you DO NOT have a card reader: You can visit your local Photo Dealer for help, they should be able to format, fix or recover images. They may also be able to exchange your product. Please contact the dealer where you purchased your ProMaster Product. We strongly suggest the purchase of a card reader, with your own card reader you can:
1. Transfer pictures more quickly
2. Keep the camera battery charged and not wasted on image transfer
3. Fix formatting errors
4. Recover damaged photos and data.

Image Recovery

In many cases images can be recovered from a corrupted memory card with the help of a card reader and image recovery software. Images cannot be recovered from a physically damaged card. Only a ProMaster dealer can determine if you have a corrupted or physically damaged memory card. We suggest that before you do anything, you visit a local ProMaster dealer.
They will have the most experience in recovering images or pointing you in the right direction for image recovery. For a list of ProMaster dealers near you click here If you have already purchased a card reader you can certainly attempt the recovery yourself.
Fixing, repair or recovering a memory card is not as difficult as you might think.
Although the reasons for errors are many, the solutions are relatively few and can be done by you in most cases.
There are many digital photo recovery and rescue programs available. They can recover data from cards such as CompactFlash, SmartMedia, Memory Stick, MultiMediaCard, Secure Digital card and others.

It does not matter if they are ProMaster brand or some other brand, all memory cards of the same type are manufactured with the same specifications. Many software recovery packages can be found on the web (search google for Media Recovery) and you can use them yourself if you have a card reader.

However, we do recommend that you visit the dealer where you purchased the card.


In all situations a purchase of a card reader and recovery software will be to your benefit as corruption of a memory card can happen again. Note: ProMaster does not offer an image recovery service.

Preventing Corruption:

First and foremost, FORMAT the card everytime you put it back into the camera. Use the format menu option (consult the camera manual) You can format the card in Windows via the card reader and in most cases this will be fine, but to be sure, format the card again in the camera. If you do not format the card each time, you risk file and image corruption everytime you take a picture.

It isn’t foolproof, corruption can still happen, but it does lessen the chances of file or image corruption.
Next, be aware of the causes (see list above) and avoid them!

I can’t find any images on the card in the camera or card reader

You took some pictures, and now you can’t see them on the card…
This is most likley the result of a bad or incoplete format in the camera or corrupted data on the card
HOWEVER, if you are looking for the new images via a card reader it is also possible that you may not be looking in the right place. Follow this guide to see where to look for your images while using a card reader. If you are trying to view new images on the card via the camera LCD screen, check the owners manual first to make sure you are following the correct procedure.
If you still cannot see images on the camera, we suggest a camera card format. (Note: This deletes current images on the card, click here for image recovery) The best thing for a card that isn’t performing correctly is a format (again, formatting deletes current images)
A Format prepares the card to accept new images according to the fle system of the cameras storage system.
After formatting in Windows via a card reader you should ALWAYS reformat with the camera format utility
(consult owners manual)

Some of the image data looks corrupt or bad.

If some of the images look corrupted or look like they are incomplete, you most likley need to do a quick reformat of the card before taking any more images. Once there is a problem with the file system or data on a card, it is likely that any subsequent images or data written to the card will also have the same issues. Do a quick format in the camera, or if not possible in Windows via a card reader.
Click here to see how to do that. Do not do a format if by “bad” you are refering to the quality of the image, the memory card has no bearing on the quality of the image being taken, that is entirely up to the users skill and the camera used.

Image Recovery

In many cases images can be recovered from a corrupted memory card with the help of a card reader and image recovery software. Images cannot be recovered from a physically damaged card. Only a ProMaster dealer can determine if you have a corrupted or physically damaged memory card. We suggest that before you do anything, you visit a local ProMaster dealer.
They will have the most experience in recovering images or pointing you in the right direction for image recovery. For a list of ProMaster dealers near you click here
If you have already purchased a card reader you can certainly attempt the recovery yourself.
Fixing, repair or recovering a memory card is not as difficult as you might think.
Although the reasons for errors are many, the solutions are relatively few and can be done by you in most cases.

There are many digital photo recovery and rescue programs available. They can recover data from cards such as CompactFlash, SmartMedia, Memory Stick, MultiMediaCard, Secure Digital card and others. It does not matter if they are ProMaster brand or some other brand, all memory cards of the same type are manufactured with the same specifications. Many software recovery packages can be found on the web (search google for Media Recovery) and you can use them yourself if you have a card reader. However, we do recommend that you visit the dealer where you purchased the card.

In all situations a purchase of a card reader and recovery software will be to your benefit as corruption of a memory card can happen again. Note: ProMaster does not offer an image recovery service.

My card is reporting a different size than it should be

Sometimes a card can get formatted or written to in a way that make it report to the camera that is it smaller than it actually is, that it will hold less than it should. This can usually be fixed by doing a format Do a quick format in the camera, or if not possible in Windows via a card reader.

Click here to see how to do that.

ProMaster Lifetime Guaranty on memory cards

The ProMaster Lifetime Guaranty is for normal use and wear and tear and possible problems that arise with our memory cards. The only instances where the Guarantee is not valid is physical damage, the guarantee does not cover wlilful or accidental damged done to the physical memory cards. (Example: Accidently crushing a memory card with a car.. is not covered) But just about everything else is covered. If you cannot get the card to function and you have followed all troubleshooting steps, you should bring your card back to the ProMaster dealer you purchased it from they will be happy to assist you in determining the problem with your memory card and offering a solution. For a list of ProMaster dealers near you click here

Where can I bring my card to be fixed

If you cannot get the card to function and you have followed all troubleshooting steps, you should bring your card back to the ProMaster dealer you purchased it from they will be happy to assist you in determining the problem with your memory card and offering a solution. For a list of ProMaster dealers near you click here